If you cancel your registration at least 10 working days before the course date, the registration fee will be refunded, less a $150.00+gst cancellation fee. If you do not cancel your registration and do not attend, the registration fee is not refundable. If you do not complete a course once started, the registration fee is not refundable.
If you are unable to attend, please contact us as soon as possible if you would like a work colleague to attend in your place. Any substitution must be complete at least five working days before the course date. Your replacement must meet any course pre-requisites and be eligible for the same registration fee, or pay the difference.
If you are unable to attend one course date, but want to transfer your registration to another course, we will transfer a registration once with no charge.
All payments are to be made electronically into our bank account as per the invoice we send out on approval of your registration. We do not accept credit card payments. Please pay by the due date on the invoice or we cannot guarantee your place on the course.
HPA will not confirm website orders with incorrect registration fees.