Terms and Conditions

Cancellation

If you cancel your registration more than TEN working days before the course date, the registration fee will be refunded, less a $150.00+gst cancellation fee.
If you cancel your registration less than TEN working days before the course start date, you will be charged 50% of your registration fee.
If you do not complete a course once started, the registration fee is not refundable.

Substitutions

If you are unable to attend, please contact us as soon as possible if you would like a work colleague to attend in your place. Any substitution must be complete at least FIVE working days before the course date. Your replacement must meet any course pre-requisites and be eligible for the same registration fee, or pay the difference.

Transfer

If you are unable to attend one course date, but want to transfer your registration to another course, we will transfer a registration once with no charge. You must signal the transfer TEN working days before course start date.

Payment terms

All payments are to be made electronically into our bank account as per the invoice we send out on approval of your registration. We do not accept credit card payments. Please pay by the due date on the invoice or we cannot guarantee your place on the course.

Registration fees

HPA will not confirm website orders with incorrect registration fees.

• Please note, the not-for-profit rate is reserved for organisations who are charities and those which operate under a social business/not for profit structure. If you work for a registered charity, please provide details to help us confirm your registration.