Terms and Conditions

Cancellation

• If you cancel more than 10 working days before the course date, we will refund your registration fee minus a $150.00 + GST cancellation fee.
• If you cancel within 10 working days of the course start date, you will be charged 50% of your registration fee.
• If you do not complete a course once started, the registration fee is not refundable.

Substitutions

• If you are unable to attend, you may send a colleague in your place.
• Please contact us as soon as possible, and ensure the substitution is completed at least 5 working days before the course start date.
• Your replacement must meet any course pre-requisites.
• If your replacement is not eligible for the same registration fee, they must pay the difference.

Transfer

• If you cannot attend your scheduled course date, you may transfer your registration to another course once at no charge.
• You must request the transfer at least 10 working days before the course start date.

Payment terms

• All payments are to be made electronically by bank transfer, using the details provided on the invoice HPA will issue.
• Credit card payments are not accepted.
• Payments must be made by the invoice due date.

Registration fees

• We will not approve website orders submitted with incorrect registration fees.
• The community rate is available only to registered charities or organisations operating as a social businees or not-for-profit entities.
• If you work for a registered charity, please provide details to help us confirm your eligibility.

Limitation of liability

• HPA's liability to you for any claim arising from the delivery of a course is limited to the total amount of the fees you paid for that course.